Health and safety information for your next trip!
In order to maintain to keep within CDC, DOH, and NYS guidelines, please note the following policies before your next exploration with VIA Aquarium. As this situation continues to evolve, so will our policies and procedures. We are working to do our best to maintain safety guidelines and provide an entertaining and educational experience to our guests.
ALL guests over the age of 2 will be required to wear a face covering. New York State defines as face mask as a covering that covers your nose and mouth. This includes items such as face masks, face shields, and homemade cloth masks or bandannas. Masks will be available for purchase at the ticket booth.
Guests will be asked to accommodate each other by maintaining a social distance of 6’ to other guests. In areas where this is difficult, we ask guests to alternate traffic to stay as distant as possible.
To control our new limited capacity, and to allow for easier sanitation between groups, tickets will now be sold in two hour timed pre-set blocks. Guests need to reserve their exploration time and arrive during that time. We strongly recommend reserving online to ensure space will be available for your group. Guests that miss their exploration time may not be able to join another block based on capacity. Please be prompt to enjoy your full time block.
Members are also strongly encouraged to reserve their exploration time before visiting VIA Aquarium. Members can reserve your time online through our ticketing system. Entering your Membership number will give you access to free tickets.
We are also required to limit possible exposure to COVID-19 by closing our interactive exhibits or exhibits/programs that would eliminate social distancing. This includes exhibits like the Photo Stations, Scavenger Hunt Stations, Spin Browser, Pop-Up Tank, Horseshoe Crab Touch Tank, Sand Box, Water Table, hands on animal programs, and public stingray feedings.
Guests may still observe the animals in the Horseshoe Crab Touch Tank; we just won’t have the hands on interactivity. We plan to have spaces at the Koi Pond and Stingray Bay to allow for interaction with the animals.
The flow of the aquarium you are used to will be changing to increase the ability for social distancing. Our Group Entrance will temporarily function as our main entrance and a new path that goes from Discovery Cove to the Pop Up Tank Room to Freshwater Exhibits back to Discovery Cove to Saltwater exhibits through the Tunnels to the Gift Shop and back to the Group Entrance will be labeled with arrows and signs throughout the aquarium.